Endpoint Security - Installing HX on macOS

Before you begin:

Verify that the device is running on macOS 12 or higher. Previous macOS versions are not supported and HX may not install or work properly.
Uninstall any other anti-virus solutions from the device.
Verify that you have administrator privileges prior to installation.

Step 1: Download Trellix/FireEye Agent Installer

Access the Dropbox folder shared with you by Ostra or your IT department.

Open the MAC folder.

Open the Ostra AV MAC folder.

Open the DMG file.

Download the file.

OR

Step 2: Open Trellix/FireEye Agent Installer

Open the downloaded file.

OR

Click on the FireEye Agent icon on your desktop.

Open the xagtSetup. (Version may be different than in the example shown.)

OR

Step 3: Run Trellix/FireEye Agent Installer

Allow the installer program to run.

Click Continue through the next two prompts, Agree to the terms of the agreement, then Install.

User the device password if you don't have Touch ID.

IMPORTANT: If the warning below is displayed, do NOT click OK. Click Open Security Preferences and Allow through the next two prompts to change the security settings.

Wait for the installation to complete, click Close, then click Move to Trash and OK to remove the installer from your machine.

Common Issues and Fixes

Verify that you downloaded the Mac version of the installer, not the Windows version.
Verify that Trellix/FireEye Endpoint Security has all the permissions under Security & Privacy.

Please contact onboarding@ostra.net if this guide needs to be updated.