Before you begin:

• Verify that the device is running on macOS 12 or higher. Previous macOS versions are not supported and HX may not install or work properly.
• Uninstall any other anti-virus solutions from the device.
• Verify that you have administrator privileges prior to installation.

Step 1: Download Trellix/FireEye Agent Installer

• Access the Dropbox folder shared with you by Ostra or your IT department.

• Open the MAC folder.

• Open the Ostra AV MAC folder.

• Open the DMG file.

• Download the file.

OR

Step 2: Open Trellix/FireEye Agent Installer

• Open the downloaded file.

OR

• Click on the FireEye Agent icon on your desktop.

• Open the xagtSetup. (Version may be different than in the example shown.)

OR

Step 3: Run Trellix/FireEye Agent Installer

• Allow the installer program to run.

• Click Continue through the next two prompts, Agree to the terms of the agreement, then Install.

• User the device password if you don't have Touch ID.
  

• IMPORTANT: If the warning below is displayed, do NOT click OK. Click Open Security Preferences and Allow through the next two prompts to change the security settings.

• Wait for the installation to complete, click Close, then click Move to Trash  and OK to remove the installer from your machine.

Common Issues and Fixes

• Verify that you downloaded the Mac version of the installer, not the Windows version.
• Verify that Trellix/FireEye Endpoint Security has all the permissions under Security & Privacy.

Please contact onboarding@ostra.net if this guide needs to be updated.