Instructions for RHEL/Ubuntu/Debian:   1. Obtain the FireEye HX archive. (If you are a new client, this will be provided by your Onboarding contact. If you are an existing client or MSP, please contact support@ostra.net.)   2. Unzip the archive. tar -xvzf IMAGE_HX_AGENT_LINUX_35.31.22.tgz   3. Select the correct package for your Linux distribution and install it.   4. For CentOS, RHEL: sudo yum -y install xagt-XX.XX.X-X.el7.x86_64.rpm && sudo cp agent_config.json /opt/fireeye/ For Ubuntu/Debian: sudo dpkg -i xagt-XX.XX.X-X.ubuntu16_amd64.deb && sudo cp agent_config.json /opt/fireeye/   5. Link the agent to the configuration file. sudo /opt/fireeye/bin/xagt -i /opt/fireeye/agent_config.json   6. Start the service and set it to start at boot. For CentOS 7, RHEL 7: sudo systemctl start xagt && sudo systemctl enable xagt For Ubuntu/Debian: sudo systemctl start xagt && sudo systemctl enable xagt ***Important: Provide the device name to Onboarding or Support for validation. The device will only receive all security policies once it is placed in your client host set within the Ostra Trellix instance.   Please report any errors or omissions in these instructions to onboarding@ostra.net.  

Before you begin: Verify that the device is running on macOS 12 or higher. Previous macOS versions are not supported and HX may not install or work properly. Uninstall any other anti-virus solutions from the device. Verify that you have administrator privileges prior to installation. Step 1: Download Trellix/FireEye Agent Installer Access the Dropbox folder shared with you by Ostra or your IT department. Open the MAC folder. Open the Ostra AV MAC folder. Open the DMG file. Download the file. OR Step 2: Open Trellix/FireEye Agent Installer Open the downloaded file. OR Click on the FireEye Agent icon on your desktop. Open the xagtSetup. (Version may be different than in the example shown.) OR Step 3: Run Trellix/FireEye Agent Installer Allow the installer program to run. Click Continue through the next two prompts, Agree to the terms of the agreement, then Install. User the device password if you don't have Touch ID. IMPORTANT: If the warning below is displayed, do NOT click OK. Click Open Security Preferences and Allow through the next two prompts to change the security settings. Wait for the installation to complete, click Close, then click Move to Trash and OK to remove the installer from your machine. Common Issues and Fixes Verify that you downloaded the Mac version of the installer, not the Windows version. Verify that Trellix/FireEye Endpoint Security has all the permissions under Security & Privacy. Please contact onboarding@ostra.net if this guide needs to be updated.

Before you begin: Verify that the endpoint is running on Windows 10 or 11. Servers should be on Windows Server 2019 (or 2016 with extended support). Previous Windows versions are not supported and HX may not install or work properly. Verify that you have administrator privileges prior to installation. Uninstall any other anti-virus solutions from the device. An uninstall password may be needed. (Note: Removing an anti-virus software does not mean the subscription is cancelled. Contact the vendor to stop billing or cancel auto-renewal.) Step 1: Download Trellix/FireEye Agent Installer Access the Dropbox folder shared with you by Ostra or your IT department and open the Windows folder. Open the Ostra AV Windows folder. Click on the zip file. Click on Download. Step 2: Extract Trellix/FireEye HX Wizard IMPORTANT: Click on Extract all. The agent will not install properly if you open the installer without extracting first. Click on Extract. Step 3: Run Trellix/FireEye HX Wizard Open the xagtSetup file to open the setup wizard. Click Next on the welcome screen. Check the box and click Next to accept the license agreement, then click Next and Install through the next two prompts. Restart the machine. Common Issues and Fixes Contact your Ostra onboarding contact to validate that the machine is checking in. If not, check the following: Open Task Manager and verify that there are ongoing xagt processes. Go to Settings > Apps > Installed apps. You should see Trellix Endpoint Security on the list. If there is another anti-virus installed on the device, uninstall it and restart the machine. Search for any remaining files associated with that software and delete them too. If the device is still not checking in, a troubleshooting session over Zoom may be needed. Please contact onboarding@ostra.net if this guide needs to be updated.